Privacy Policy
This privacy policy describes how PetLuxury Store (the “Website” or “we”) collects, uses and discloses your personal information when you visit the Website or make a purchase.
contact
If you have any further questions after reviewing this policy, would like more information about our privacy practices, or wish to file a complaint, please contact us by email or via our contact page.
Collection of personal information
When you visit the website, we collect certain information about your device, your interaction with the website, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this privacy policy, we refer to any information relating to an identifiable individual (including the information listed below) as "personal information." Further details about what personal information we collect and why can be found in the list below.
- Device information
- Purpose of data collection:To ensure the website loads correctly for you and to conduct analyses of website usage in order to optimize our website.
- Source of data collection:Automatically collected when you visit our website using cookies, log files, web beacons, tags or pixels.
- Disclosure for business purposes:shared with our processor Shopify
- Personal information collected:web browser version, IP address, time zone, cookie information, which pages or products you view, search terms, and how you interact with the website.
- Order information
- Purpose of data collection:To provide you with products or services, to fulfill our contract, to process your payment information, to arrange shipment and provide you with invoices and/or order confirmations, to communicate with you, to check our orders for potential risks or fraud, and, if it is in line with the preferences you have communicated, to provide you with information or advertising about our products or services.
- Source of data collection:collected by you.
- Disclosure for business purposes:shared with our processor Shopify
- Personal information collected:Name, billing address, delivery address, payment information (including credit card numbers, email address and telephone number).
- Customer support information
- Purpose of data collection:to provide customer support.
- Source of data collection:collected by you
Minor
This website is not intended for individuals under the age of 15.We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at the address above to request its deletion.
Sharing of personal information
We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
- We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to protect our rights.
behavior-based advertising
As described above, we use your personal information to provide you with targeted advertising or marketing communications that we believe may be of interest to you. For example:
- We use Google Analytics to understand how our customers use the website. You can read more about how Google uses your personal information here: https://www.google.com/intl/de/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- We share information about your use of the website, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners and, in some cases, through the use of cookies or other similar technologies (which you can consent to depending on your location).
- We use Shopify Audiences to help us show ads on other websites with our advertising partners to shoppers who have made purchases from other Shopify merchants and who might also be interested in what we have to offer. We also share information about your website usage, your purchases, and the email address associated with your local business with Shopify Audiences, which other Shopify merchants may use to show you offers that might interest you.
For more information on how targeted advertising works, you canvisitthe Network Advertising Initiative's (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work .
You can opt out of targeted advertising by:
FACEBOOK – https://www.facebook.com/settings/?tab=adsGOOGLE – https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at https://optout.aboutads.info/.
Use of personal information
We use your personal information to provide you with our services, including: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you up to date with new products, services and offers.
violation
In accordance with the General Data Protection Regulation (“GDPR”), if you are resident in the European Economic Area (“EEA”), we process your personal information on the following legal basis:
- Your consent;
- The fulfillment of the contract between you and the website;
- Compliance with our legal obligations;
- To protect your vital interests;
- To carry out a task in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
storage
When you place an order through the website, we store your personal information for our records unless and until you ask us to delete it. For more information about your right to erasure, please see the "Your Rights" section below.
Automated decision-making
If you are resident in the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) where such decision-making has legal effects concerning you or otherwise significantly affects you.
We carry out fully automated decision-making that has legal or other significant implications using customer data.
Our processor Shopify uses automated decision-making to prevent fraud, which will have no legal or other significant impact on you.
Services that include elements of automated decision-making include:
- Temporary blocklist of IP addresses associated with repeated failed transactions. This blocklist remains in place for a short number of hours.
- Temporary blacklist of credit cards associated with blocked IP addresses. This blacklist remains in place for a limited number of days.
Your rights
GDPR
If you are a resident of the EEA, you have the right to access the personal information we hold about you, to transfer it to a new service, and to request that your personal information be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the contact information provided above.
Your personal information will initially be processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, please see Shopify's GDPR whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA
If you are a California resident, you have the right to access the personal information we hold about you (also known as the "right to know"), to transfer it to a new service, and to request that your personal information be corrected, updated, or deleted. If you would like to exercise these rights, please contact us using the contact information provided above.
If you would like to appoint an authorized representative to submit these requests on your behalf, please contact us at the address above.
Cookies
A cookie is a small piece of information that is downloaded to your computer or device when you visit our website. We use a variety of different cookies, including functional, performance, advertising, social media, and content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information every time you return to the website or navigate between pages. Cookies also provide information about how people use the website, for example, whether it's their first visit or if they are a returning visitor.
We use the following cookies to optimize your experience on our website and to provide our services.
Cookies necessary for the functioning of the shop
| name | function | Length of time |
|---|---|---|
| _away | Used in conjunction with access to the admin panel. | 2 years |
| _secure_session_id | Used in conjunction with navigation through a shop window. | 24 hours |
| _shopify_country | Used in connection with the checkout process. | meeting |
| _shopify_m | Used to manage customer privacy settings. | 1 year |
| _shopify_tm | Used to manage customer privacy settings. | 30 minutes |
| _shopify_tw | Used to manage customer privacy settings. | 2 weeks |
| _storefront_u | Used to facilitate the updating of customer account information. | 1 minute |
| _tracking_consent | Tracking- en. | 1 year |
| C | Used in connection with the checkout process. | 1 year |
| Shopping cart | Used in conjunction with the shopping cart. | 2 weeks |
| Shopping cart currency | Used in conjunction with the shopping cart. | 2 weeks |
| cart_sig | Used in connection with the checkout process. | 2 weeks |
| cart_ts | Used in connection with the checkout process. | 2 weeks |
| cart_ver | Used in conjunction with the shopping cart. | 2 weeks |
| Checkout | Used in connection with the checkout process. | 4 weeks |
| Checkout token | Used in connection with the checkout process. | 1 year |
| dynamic_checkout_shown_on_cart | Used in connection with the checkout process. | 30 minutes |
| hide_shopify_pay_for_checkout | Used in connection with the checkout process. | meeting |
| keep_alive | Used in conjunction with buyer localization. | 2 weeks |
| Master Device ID | Used in conjunction with the merchant login. | 2 years |
| Previous step | Used in connection with the checkout process. | 1 year |
| Remember me | Used in connection with the checkout process. | 1 year |
| secure_customer_signature | Used in conjunction with customer login. | 20 years |
| shopify_pay | Used in connection with the checkout process. | 1 year |
| shopify_pay_redirect | Used in connection with the checkout process. | 30 minutes, 3 weeks or 1 year, depending on the value |
| storefront_digest | Used in conjunction with customer login. | 2 years |
| tracked_start_checkout | Used in connection with the checkout process. | 1 year |
| checkout_one_experiment | Used in connection with the checkout process. | meeting |
Reporting and analysis
| name | function | Length of time |
|---|---|---|
| _landing_page | Follow-up on landing pages. | 2 weeks |
| _orig_referrer | Follow-up on landing pages. | 2 weeks |
| _S | Shopify analytics. | 30 minutes |
| _shopify_d | Shopify analytics. | meeting |
| _shopify_s | Shopify analytics. | 30 minutes |
| _shopify_sa_p | Shopify analysis regarding marketing & recommendations. | 30 minutes |
| _shopify_sa_t | Shopify analysis regarding marketing & recommendations. | 30 minutes |
| _shopify_y | Shopify analytics. | 1 year |
| _y | Shopify analytics. | 1 year |
| _shopify_evids | Shopify analytics. | meeting |
| _shopify_ga | Shopify and Google Analytics. | meeting |
The length of time a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies remain until you stop browsing, while persistent cookies remain until they expire or are deleted. Most of the cookies we use are persistent and last between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please note that removing or blocking cookies may negatively affect your user experience and parts of our website may no longer be fully accessible.
Most browsers accept cookies automatically, but you can choose whether to accept cookies via your browser settings, which are often found in your browser's "Tools" or "Settings" menu. For more information on how to change your browser settings or block, manage, or filter cookies, see your browser's help file or websites such as: https://allaboutcookies.org.
Please also note that blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the "Behavioral Advertising" section above.
Do not follow
Please note that we will not change our data collection and usage practices when we detect a "Do Not Track" signal from your browser, as there is no uniform industry consensus on how to respond to such signals.
Changes
We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
complaints
As mentioned above, if you wish to file a complaint, please contact us by email or post using the contact details provided above.
If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority here: